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Simple returns

Our return policy

30-Day Return Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery.

To be eligible for a return:

Item must be unused and in its original condition
Item must be in the original packaging
Proof of purchase is required

How to return: Contact us at support@primedrops.uk before sending any items back. We'll guide you through the process.

Refunds: Once we receive and inspect your return, we'll notify you of the approval. Approved refunds are processed within 5–7 business days to your original payment method.

Non-returnable items:

Items damaged due to misuse
Items returned after 30 days

Exchanges: We replace items that are defective or damaged on arrival. Contact us within 48 hours of receiving your order.

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